Frequently Asked Questions
General Questions
No, touring the apartment is free.
No, we accept walk-ins and appointments.
Monday - Friday 9 am- 6 pm. Saturday 10 am - 5 pm.
Through the online portal.
You will only need to pay a risk fee, if applicable, up until your move-in day.
Should review the lease carefully, understand all fees, and make sure utilities are set up before.
Online portal, WIPS, Flex
Online portal, debit card, and checking account
Trash, Pest Control, Insurance (Optional Rent Plus)
Renters insurance is required. You can enroll in our plan or submit your own policy through our portal. Approved policies will not be charged the insurance fee.
No, utilities are included in rent.
Water service is set up through Saws, and electricity is set up through CPS Energy.
You may pick your provider.
$500 Refferal Bonus
Guests must register for guest parking.
You will need to pay another deposit. After we walk through your old unit and complete any necessary repairs, the remaining balance will be transferred.
Yes, a 6-month lease.
Amenities
Fitness Center, Pool, Laundry Center, BBQ Area
Available 10 am -10 pm Monday - Friday.
Yes, you must register for parking to avoid towing.
Either in the closet, the bathroom, or the kitchen.
Stove, fridge, dishwasher, and microwave.
We do not do furnished units.
The office does not accept any packages.
Stationary Bike, Elliptical Machine, Multi Gym Station, Free Dumbbells
There are no fees for shared spaces. Communal spaces are typically open 24 hours.
Pet Policy
Your pet must be registered through Pet-Screening.
No aggressive breeds. Your pet must be registered through Pet-Screening.
Location
Take I-35 North or South Exit Eisenhauer Rd (Near Randolph Air Force).
Eisenhauer Rd and Rittiman Rd
The closest option is Randolph Park & Ride, about 2 miles away, where you can catch VIA bus routes.
Nearby, you’ll find shopping, restaurants, and everyday conveniences along Eisenhauer Rd and Rittiman Rd, including grocery stores, fast food, and local services within a short drive.
East Central Independent School District
Lady Bird Johnson Park (10700 Nacogdoches Rd)
Woodlake trails (7475 Golf Vista Blvd)
Walmart Supercenter and H-E-B are about 5–10 minutes away.
7 Brew Coffee is about 2–3 minutes away (around 1 mile away) on I-35.
Maintenance
The apartment will be cleaned, inspected, and made ready before move-in.
Yes, we have on-site maintenance available.
Go through the online portal to submit a work order.
Maintenance issues are handled through an online resident portal where you can submit work orders, and the maintenance team responds as quickly as possible based on priority.
No, you don’t usually need to be present. You can allow entry when you submit the work order, and the technician can complete the repair while you’re away.
Call the emergency on-call line.
Yes, you can decorate your apartment, but you should avoid anything that causes damage (like large holes or permanent changes) to prevent any fees or penalties.
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